Help with the app, common questions, and how to reach us
Something not working, or a question not answered below? Email us and we'll get back to you:
If you're reporting a bug, it helps to mention your device model and which game mode you were in when it happened.
No. Local pass-and-play, the AI opponent, the Daily Puzzle, and Puzzle Rush all work without signing in. You only need an account for live multiplayer, friends, messaging, and having your progress saved to an account rather than just your device.
This depends on whether you were signed in when you bought them:
Go to Profile → Delete Account. This is immediate and permanent — it removes your profile, friends, messages, and stats. You don't need to contact us first, though you're welcome to if you have questions.
From a chat conversation, tap the flag icon in the top corner to report the person — this also blocks them automatically. You can also block someone when removing them as a friend, or decline a friend request with the block option. To see or manage everyone you've blocked, go to Friends → Blocked users.
Go to Settings → Notifications and turn off "Daily reminders." You can also turn off notifications for the app entirely in your device's system Settings.
You need to be signed in to appear on or view leaderboards. There are separate categories (total wins, wins by time control, Daily Puzzles solved, Puzzle Rush best score) and both a Global and a Friends-only view for each. You only appear on a leaderboard category if you've actually done something in it.
Yes — all of that is in Settings, along with sound, music, haptics, move highlights, and more.
Try closing and reopening the app first. If it keeps happening, email us at the address above with a description of what you were doing right before it happened — that's the most useful thing you can tell us.
For details on what information Coronation Chess collects and how it's used, see our Privacy Policy.